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These legal terms set out how luckpot operates your account, handles the data attached to it, and defines the scope of access available where local law permits. Read through each section to understand your rights, the limits of our service, and where to go when you have a question.
Access to luckpot and eligibility to hold an account depend on local law and the region in which you are located. We do not extend service in jurisdictions where online gaming is prohibited, and it is your responsibility to confirm that access is permitted where you are before creating or using an account. Our legal terms govern the relationship between you and the platform — covering account registration, identity verification, the handling of transaction records and the use of payment methods including GCash, Maya and InstaPay. These terms are not a licence claim or a guarantee of availability; they are the operating framework within which we run the service. When changes are made to these terms, the updated version is published at this address and the date of the last revision is noted. Continued use of your account after an update is posted constitutes acceptance of the revised terms. If you disagree with any part of these terms, you should stop using the account and contact our support team to request closure. Transaction records connected to GCash, Maya and InstaPay deposits are retained in your account history and form the authoritative record of your activity on the platform.
Transaction records from GCash deposits are logged in your account history and can be reviewed after login.
Maya transfers processed through your account are reflected in your wallet ledger as the authoritative payment record.
InstaPay transfers are recorded at the time of processing and appear under your account transaction history.
Our legal terms apply specifically to the account relationship between you and luckpot. They do not extend to third-party services, payment processors or external sites that may be linked from within the platform. The sections below outline where the policy applies and where it stops.
The policy governs how your account is created, verified and maintained. Access depends on eligibility under local law. We do not make representations about access rights beyond what local law and our own verification process allow.
All deposits and withdrawals processed through your account — including those made via GCash, Maya or InstaPay — fall within the scope of these terms. The transaction log in your account is the record we refer to in any dispute.
Game content, promotional information, and account notices published on luckpot are covered by these terms. Content accuracy is maintained on a reasonable-efforts basis; game availability may change based on provider and regional factors.
Payment processors, identity verification providers and game studios operate under their own terms. Our policy does not override or extend to those third parties. Where a third-party issue affects your account, we will assist in identifying the correct contact path.
You have specific actions available to you at any point during your account relationship with us. Reviewing your transaction history is the most direct step: every GCash deposit, Maya transfer or InstaPay transaction is logged under your account after login, and that record is available without needing to contact support. If any account detail — such as a registered email address or linked payment method — is incorrect, you can request a correction through the account settings page or by raising a query with our support team. If you believe our policy has been applied incorrectly to your account, you have the right to submit a formal question through the contact path listed in the support section below. We will acknowledge your query and work through the relevant record with you. Closure requests are processed through the same support channel. Acting on your rights is a straightforward process — the account dashboard is where most actions start, and support is available when the dashboard alone is not enough.
Log in and open your account wallet to see a full history of processed transactions, including GCash and Maya entries. No support request is needed to access this view.
If your registered information is outdated or incorrect, navigate to account settings after login. For fields that cannot be self-edited, submit a correction request through the support contact path.
Send your question through our support channel with your account reference. We will locate the relevant record and respond through the same channel with a specific answer rather than a general statement.
Contact support directly if you want to close your account. Outstanding wallet balances need to be cleared before closure can be processed; the support team will walk you through the required steps.
For any question about these terms, your account rights or a specific transaction record, reach us through one of the contact paths below. When contacting us about a policy matter, include your account reference number so we can locate the correct record without delay. Responses are handled through the same channel you use to submit the query.
Open the live chat panel from any page after login. For policy queries, include your account reference at the start of the conversation so the agent can pull the right record immediately.
Send your policy or account question to our support email address shown in your account dashboard. Email is the preferred path for formal policy questions that require a written record of the exchange.
The help centre inside your account lists common policy questions with direct answers. Check there first for questions about transaction records, account corrections and eligibility — many are resolved without opening a support ticket.
Our approach to account data is defined by what we actually do with it: collect only what is needed to run the account, keep it for as long as the account relationship requires, and make it available to you through your dashboard. Here is how each area works in practice.
Account data — including registered details, payment method references and transaction records — is collected for the purpose of running your account. We do not sell account data to third parties. The data you submit during registration is used for verification and for processing your wallet transactions through GCash, Maya or InstaPay.
We use cookies to maintain your session, remember account preferences and understand how the site is navigated. You can adjust cookie settings through your browser. Disabling certain cookies may affect how account pages load and how session state is maintained between visits.
Account credentials are stored with encryption applied. Transaction and activity records are retained for as long as the account is active and for a period after closure as required by our operating terms. Access to your records during that retention window can be requested through the support contact path.
To correct, update or query any data held under your account, use the account settings page first. For changes that require manual review — such as linked payment method corrections or identity record updates — contact support with your account reference and the specific change you are requesting.
These are the questions we receive most often about our legal terms, account rights and data handling. Each answer is specific to how luckpot operates — not a generic legal summary.
Yes. All transactions processed through your account — including GCash deposits and Maya transfers — are covered by these terms. The transaction log in your account after login is the authoritative record. If a transaction is missing or incorrect, contact support with your account reference and the transaction date.
Access depends on local law and whether you are in an eligible region. We do not make a blanket availability claim. Check the eligibility notice shown during account registration for the current access status applicable to your location.
We hold your registered account details, linked payment method references, session data and a full transaction history. This data is used to run your account and process wallet activity. You can review your transaction records directly from the account dashboard after login without needing to contact support.
Log in and go to account settings first — several fields can be edited there directly. For fields that require manual review, such as a linked payment method or identity record, submit a correction request through live chat or email support with your account reference included.
Records are retained for a period after account closure as required by our operating terms. The exact retention window is noted in your account closure confirmation. If you need access to records within that window, contact support through the email channel with your account reference and the specific records you need.
The updated version is published at this page address with the revision date noted. Continuing to use your account after an update is posted means you accept the revised terms. If you disagree, stop using the account and contact support to request closure before the update takes effect.