These Terms & Conditions set out the rules that apply when you open and use a luckpot account, including how we handle transactions made through GCash, Maya, and InstaPay, and what you can expect from us in return. Access to our platform depends on local law and is available only in eligible regions — reading these terms before you start is the clearest way to know where you stand.
Account use covered
GCash & Maya transactions
InstaPay rules
Eligibility by region
POLICY POSTURE
How These Terms Govern Your luckpot Account
By creating an account on luckpot and accessing any part of the platform — including the live casino, slots lobby, sportsbook, and payment wallet — you confirm that you have read and agree to these terms. We keep them written in plain language so the obligations on both sides are clear from the start. Where we make updates to these terms, the revised version takes effect from the date it is published on this page. Continuing to use your account after that date means you accept the updated terms. Your account wallet records all activity associated with your GCash, Maya, or InstaPay transactions, and those records are the reference point for any dispute you raise with our support team. We do not apply terms retroactively to transactions already settled and confirmed in your account history. Availability of the platform depends on local law; we do not operate in regions where access is not permitted. If a section of these terms is found unenforceable, the remaining sections continue to apply. Questions about a specific clause can be sent to our support channel at any time.
GCash
Maya
InstaPay
Account Wallet
Philippines-eligible regions
COVERAGE BOUNDARIES
What Falls Inside and Outside This Policy
These terms apply specifically to account access, wallet transactions, and the content we serve within the luckpot platform. Understanding the scope prevents confusion about which rules apply to which part of your experience.
Account Access
All steps to open, verify, suspend, or close a luckpot account fall under these terms. This covers login credentials, identity checks we ask for, and the conditions under which an account may be restricted if the rules here are not followed.
Wallet Transactions
Deposits and withdrawals processed through GCash, Maya, and InstaPay are governed by these terms alongside each payment provider's own policies. The transaction record shown in your account wallet is our authoritative log for any amount moved.
Platform Content
The games, live tables, sportsbook markets, and promotional material published on luckpot fall under our content rules within these terms. This includes how game results are recorded and how the outcome of any round is reflected in your account balance.
Third-Party Services
Services operated by GCash, Maya, InstaPay, or game studios such as Pragmatic Play and Microgaming run under their own separate terms. We are not responsible for the policies of those providers, though we do select partners whose practices align with our own standards.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These terms are not only a list of rules — they also define the practical actions available to you as an account holder. You have the right to review your full transaction history at any time by logging in and opening the wallet section of your account. Every GCash, Maya, and InstaPay movement is logged there with a timestamp and reference number you can quote when contacting support. If the details registered on your account — such as your email address or linked e-wallet — need to be corrected, you can submit a change request through the account settings page, where the fields and verification steps are shown. You can raise a question about any term in this policy by reaching our support team through the contact options listed on this page. We aim to respond to policy questions with a written answer you can keep for your records.
Review Transaction Records
Log in and open your wallet to see a full timestamped log of every deposit and withdrawal, including the GCash or Maya reference attached to each movement. Use this record as your reference when you contact support.
Correct Account Details
Head to account settings to update your registered email address or linked e-wallet. The fields and any verification steps required are shown directly on that page — no need to contact support for a routine correction.
Raise a Policy Question
If a clause in these terms is unclear, send your question through our support channel. We provide a written response so you have a record of the clarification, which you can refer back to if the same point comes up again.
Request Account Support
For anything affecting your account access — including a payment that does not reflect in your wallet — contact support with the transaction reference. The current status of your account and wallet is always shown after you log in.
CONTACT CHANNELS
Reaching Us About Policy Matters
When a question about these terms comes up — whether it concerns a wallet transaction, an account restriction, or a clause you want clarified — there are three direct ways to reach us. Each channel connects you to a team member who can check your account record and give you a written answer. For transaction disputes, have your GCash, Maya, or InstaPay reference number ready before you get in touch.
Live Chat
Open the chat widget from any page on luckpot while you are logged in. A team member will ask for your account reference and the relevant transaction ID to look up the details on our side.
Email Support
Send your policy question or transaction concern to our support email address listed in your account dashboard. Include the date, the amount, and the e-wallet reference so we can locate the record without delay.
Account Help Centre
The Help section inside your account lists answers to the most common policy questions. If the answer is not there, the Help Centre also has a form you can submit so your query is routed to the right team member.
POLICY HANDLING
How We Manage Data, Security and Policy Changes
Our approach to these terms is built on transparency about how we handle account data, how we store transaction records, and how we communicate changes. We use account-level security measures to protect the details you submit during registration and during every payment you make through GCash, Maya, or InstaPay. Changes to these terms are published on this page with the effective date clearly noted — we do not apply new rules to past transactions. The current version of the terms is always the one shown here.
Data Handling
Account data you submit — including identity details and linked e-wallet information — is held to support account operation and transaction verification. We do not share this data with parties outside of what is needed to process your GCash, Maya, or InstaPay transactions.
Cookie Use
We use cookies to keep your session active after login and to remember your account preferences. You can review and adjust cookie settings through your browser. Disabling certain cookies may affect how parts of the platform behave during your session.
Account Security
Your account is protected by login credentials you set at registration. We recommend using a unique password not shared with your e-wallet accounts. If you suspect unauthorised access, the account settings page has the steps to secure your login and alert our support team.
Policy Change Requests
If you believe a specific term should be reviewed or have a concern about how a clause was applied to your account, send your request through the email support channel. We will review it and respond in writing with the outcome and the reasoning behind it.
TERMS FAQ
Common Questions About These Terms
These are the questions we hear most often about how these terms work in practice. If your question is not covered here, the support channels listed above are open for written enquiries.
Where can I find the current version of the luckpot Terms & Conditions?
The current version is always on this page. The effective date is shown at the top of the document. If we update the terms, the new version replaces the old one here and the date is updated to reflect when the changes took effect.
Do these terms apply to my GCash and Maya transactions?
Yes — all deposits and withdrawals you make through GCash, Maya, and InstaPay are subject to these terms. Your payment provider's own policies also apply on their side. The transaction record in your luckpot wallet is our reference for any amount processed.
What happens if a term in this policy changes after I have already made a deposit?
Changes to these terms apply from the published effective date and do not affect transactions already settled and recorded in your account wallet. Your historical transaction log remains unchanged regardless of any update to the terms.
Can I use my account if I am not in the Philippines?
Access depends on local law in the region you are in. luckpot is available where local law permits. If you travel or relocate, check whether access is allowed in that jurisdiction before logging in. We cannot override local legal restrictions on your behalf.
How do I dispute a transaction if I think it was recorded incorrectly?
Open your wallet to find the transaction in question and note the reference number and date. Then contact support through live chat or email with those details. Our team will check the record on our side and send you a written response about the outcome.
Who do I contact to request a correction to my account details?
For most account detail changes — such as your email address or linked e-wallet — the fields are in your account settings page after login. For changes that require identity verification, contact support via email. The steps shown in account settings are the ones to follow first.
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