luckpot Privacy Policy: How We Handle Your information
When you open an account with luckpot, you share personal details with us — and we take that seriously. This policy explains exactly what we collect, why we collect it, and the choices you have over how it is used, whether you are accessing the lobby, completing a GCash deposit, or reaching out to our support team.
Account data handled with care
GCash, Maya, InstaPay transaction records protected
Your access and correction rights explained
Contact paths clearly stated
POLICY POSTURE
What Data We Collect and Why We Hold It
We collect information you provide directly — your name, contact details, and account credentials entered when you register. When you fund your account or request a withdrawal using GCash, Maya, or InstaPay, our system records the transaction reference, amount and method so your wallet history is accurate and auditable by you at any time. We also collect device and session data automatically: IP address, browser type, and session timestamps. This helps us detect unusual activity on your account and keep your login secure. We do not sell your personal information to third parties. Where we work with service providers — such as payment processors handling your GCash or Maya transfers — those parties receive only the data needed to complete the specific function, and they are bound by their own data-handling obligations. Data you provide is retained for as long as your account is active and for such further period as is required under applicable law or to resolve outstanding account matters. The specific retention period applicable to your account is shown in your account dashboard after login. This policy applies where access to luckpot is permitted under local law and in eligible regions.
GCash
Transaction references for GCash deposits and withdrawals are stored in your account wallet history.
Maya
Maya transfer records are linked to your account and visible in your transaction log after login.
InstaPay
InstaPay transfer details are retained as part of your payment record for account verification purposes.
POLICY SCOPE
Where This Policy Applies and What It Covers
Not everything you encounter while browsing falls under this policy. Understanding the boundary helps you know when to look here and when to check elsewhere. Account access and the data you submit through the luckpot registration and login flow are squarely within scope. Third-party payment networks and external sites linked from the lobby operate under their own policies, which we do not control. Here is how the main areas break down.
Account Access
Registration details, login credentials, and session activity collected through the luckpot platform are covered fully by this policy. You can review and request corrections to this data at any time through your account settings.
Transactions
Payment records generated when you use GCash, Maya or InstaPay to fund or withdraw from your account wallet are stored by us and covered here. The payment network itself — GCash, Maya, or your bank — operates under its own separate privacy terms.
Site Content
Browsing behaviour on the luckpot lobby — which game categories you open, how long a session runs — is captured in aggregate and session logs. This data is used to improve the lobby experience and is covered by this policy.
Third-Party Services
External links, game studio platforms, and payment network portals that open outside the luckpot domain are not governed by this policy. We encourage you to read each third party's policy before submitting data to them directly.
YOUR ACCOUNT RIGHTS
Practical Steps to Manage Your Personal Data
You have real, actionable rights over the information we hold about you — and we have built account tools to make exercising those rights straightforward. Your transaction history, including GCash and Maya records, is visible in the wallet section of your account dashboard after login; you do not need to contact us to review it. If any personal detail on your account — name, email, or contact number — is incorrect, you can submit a correction request directly through the account settings page, where the relevant fields and verification steps are shown. For requests that go beyond what the dashboard handles, such as asking us to delete data or querying how a specific record was used, our support team is the right contact. All requests are acknowledged and handled in accordance with applicable law. Where local law and eligible regions permit, these rights apply in full to your luckpot account.
Review Your Records
Open the transaction log in your account dashboard to see every GCash, Maya and InstaPay entry tied to your account. No support request needed for standard history access.
Correct Account Details
Head to account settings to update your name, email or contact number. The page shows the verification steps required before any change is confirmed.
Raise a Data Query
For questions about a specific record — how it was collected, why it is held, or who it was shared with — contact our support team via the channels listed on the support section of this page.
Request Data Action
To request deletion or restriction of data we hold about you, send a written request through the support contact path. We will confirm receipt and let you know the outcome within the timeframe required by applicable law.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
If a section of this policy raises a question you cannot resolve through your account dashboard, reach us through the channels below. Whether you are asking about a specific GCash transaction record, a correction to your registered details, or a deletion request, each path below routes your query to the team that handles account data matters. Response times and availability are shown within each channel once you open it.
Live Chat Support
Open the chat widget in the lobby to reach account support directly. For data queries, state that your message relates to a privacy matter so it reaches the right team.
Email Support
Send your privacy or data request to our support email address shown in the account help section after login. Include your registered account email to allow us to locate your record.
Account Help Centre
The help centre, accessible from your account dashboard, contains written answers to common data questions — including how to download a copy of your transaction history and how correction requests are processed.
DATA HANDLING STANDARDS
How luckpot Manages Data Security and Retention
Account security, cookie handling, and data retention are not afterthoughts — they are part of how the platform operates day to day. We use encryption on data in transit between your device and our servers, which is most visible when your GCash or Maya transfer details pass through the payment flow. Cookies on the site are used for session management and lobby performance; you can adjust cookie preferences through the settings shown in your browser. Account data is not kept longer than necessary — retention periods are tied to the active life of your account and to any period required by applicable law. If you close your account, we follow the deletion and retention process set out in applicable regulations for the regions where access is permitted.
Encryption in Transit
Data moving between your device and luckpot — including payment references from GCash, Maya and InstaPay — is encrypted. The padlock indicator in your browser confirms this is active during your session.
Cookie Settings
We use cookies to keep your session active and to remember lobby preferences. Non-essential cookies can be declined through your browser settings; the core login session requires a functional cookie to operate.
Retention Periods
Your account data is retained while your account is active and for the further period required under applicable law. The current status of your data holdings is visible in your account dashboard after login.
Contact for Changes
This policy is updated when our data practices change. The date of the current version is shown at the bottom of this page. For questions about a specific change, reach us through live chat or the support email shown after login.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About Your Privacy
These are the questions we hear most often about how luckpot handles personal data. If your question is not answered here, the support channels on this page are the right next step — especially for account-specific queries tied to your GCash, Maya or InstaPay transaction records.
What personal information does luckpot collect when I register?
We collect the name, email address, contact number and account credentials you enter during registration. If you verify your account, we may also collect identity documents as required by the verification process shown in your account settings.
Are my GCash and Maya transaction details stored by luckpot?
Yes. When you deposit or withdraw using GCash, Maya or InstaPay, the transaction reference, amount and method are recorded in your account wallet. You can view this history in the transaction log section of your account dashboard after login.
Does luckpot share my data with third parties?
We share data only with service providers who need it to perform a specific function — such as the payment processor handling a GCash or Maya transfer. We do not sell personal information. Third-party providers are bound by their own data obligations.
How do I correct a mistake in my account details?
Go to account settings after login. The correction fields and the verification steps required to confirm any change are shown there. For changes that cannot be made through the settings page, contact support via live chat or the support email shown in your account.
Can I request that luckpot delete my personal data?
Yes. Send a written deletion request through the support email address shown in your account help section. We will confirm receipt and process the request in line with applicable law, including any retention period we are required to observe.
How long does luckpot keep my data after I close my account?
We retain data for the period required by applicable law following account closure. The specific period depends on the legal requirements of the eligible region where your account was active. You can ask our support team for details relevant to your account.
Where can I find out if this policy has been updated?
The effective date of the current version of this policy is shown at the bottom of this page. If we make a material change to how we handle your data, we aim to communicate that through your registered contact details or a notice in your account dashboard.
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